Buy Buy Bicycles has Professional Indemnity Insurance and Public Liability Insurance
HOW DO I PLACE AN ORDER?
Once you have decided on a product, click the "BUY" button to add that item to your Paypal shopping basket.
You will be pleased to know that all items shown on our website with the "BUY" button on the product page are in stock in our warehouse for immediate dispatch, unless otherwise stated
When you have finished shopping, click the "CHECKOUT" button. This will then take you to a secure Paypal page for providing your credit/debit card & delivery address details.
We accept Visa, Mastercard, Maestro, Switch, Delta and Solo cards.
All payments must be made on-line via our secure checkout system.
Please note that we cannot accept telephone, fax or e-mail orders. However, we do accept cheques, made payable to Buy Buy Bicycles, 176 New Kings Rd, London, SW6 4NE. Please note that delivery will be arranged after payment has cleared.
WHAT HAPPENS ONCE I HAVE PLACED AN ORDER & HOW LONG DOES DELIVERY TAKE?
Once your order has been paid, we send an order confimation & order number to you by Email .
Delivery is programed to arrive within 3-5 days of cleared payment, subject to availability of stock and time slots.
Buy Buy Bicycles accepts no responsibility for delays in collections or deliveries.
Please note: We do our upmost to arrange for your order to arrive on your chosen day but in rare circumstances, eg bad weather, acts of God, your delivery could be slightly delayed and therefore we will not be held liable for any consequential losses caused by delivery delays
On dispatch of your goods to our couriers we then will send you an e-mail confirming this.
The small number of items that are not held in stock are dispatched by our suppliers and the approximate delivery time is indicated on the appropriate items.
When you receive your goods, it is important that you inspect them before signing for the delivery. If you are suspicious that the goods are damaged, or the box containing the goods looks badly damaged, then you should NOT refuse delivery. In this event, sign for the goods "DAMAGED" and please contact us immediately (3 working days maximum) so that we can resolve the situation with our courier. Replacement goods will be sent out to you as soon as possible. If you sign for the goods and subsequently find that the goods are damaged it makes it harder for us to deal with your complaint.
HOW CAN I CONTACT YOU?
The best way to contact us is by e-mail at enquiries@buybuybicycles.com
HOW MUCH DOES POSTAGE & PACKAGING COST?
Delivery depends on the weight of the bike you are purchasing - please see individual bike descriptions.
CAN YOU DELIVER OUTSIDE THE UK?
For orders of bikes under 50 in quantity, we can only deliver to UK addresses. Please enquire about wholesale pricing overseas.
CAN YOU DELIVER ON A SATURDAY?
Yes, we can offer Saturday deliveries at an additional cost.
WILL SOMEONE NEED TO BE IN TO SIGN FOR THE GOODS?
Yes, the delivery driver will need a signature for the goods.
If you require a neighbour to accept the goods for you, please leave a note on your door advising the driver of this.
WHAT IF NO ONE IS AVAILABLE TO SIGN FOR THE GOODS?
The delivery driver will attempt to re-deliver the goods later that day, or the next working day. A card may be left to inform you of this.
WHAT HAPPENS IF THER IS STILL NO ONE IN AFTER THE SECOND DELIVERY ATTEMPT?
A card is usually left by the delivery driver to inform you that the goods have been taken back to your nearest depot for collection.
HOW SECURE IS MY PAYMENT TRANSACTION?
We value your security as a priority and have done our utmost to ensure none of your personal information is at risk while you are visiting our site. Our secure checkout facility uses 128-bit SSL encryption (the strongest available).
All information that you provide in the process of making a transaction will not be disclosed to any third party whatsoever.
WILL I NEED TO ASSEMBLE MY NEW BIKE OR PRAM?
As with any flat-packed product, some assembly is needed. All bicycles are 95% assembled, so only a minimal amount of time and effort by a competent person is needed to complete the final assembly. Expect to spend between 10 & 30 minutes to complete the bike.
On all models you will definitely have to screw in the handbars, pedals and seatpost - this is very straight forward. The mudguards and reflectors may need attaching also. In some cases the brakes and front wheel may need attaching - we will supply instructions on how to do this. Also see our manuals page.
On the Urbanite models, an Alan Key is provided. You may need a small spanner and a screwdriver to attach the mudguards.
Buy Buy Bicycles will not provide refunds on the basis that a customer can not assemble their bike - it is the customers responsibility to find a competent person to help. These bikes are flat packed products, hence the lower prices.
Brakes and gears may need adjusting - this is the buyers responsibility and instructions can be sent on request.
ARE THE BIKES ROAD SAFE?
Bikes are put through a series of tests by the manufacturer before they are shipped to the UK. Buy Buy Bicycles has had an independent bike shop review each model to confirm these are road safe.
However, there may be some instances where there are faults, as with any batch of imported products. It is therefore imperative that all bikes are assembled correctly and tested off road first. Buy Buy bicycles accepts no responsibility for assembly and any injuries incurred whilst cycling.
WHAT IF I HAVE A COMPLAINT?
In the unlikely event that you should feel the need to complain, we will try our best to reach a satisfactory resolution for you. Please e-mail to customerservices@buybuybicycles.com should you feel this necessary.
Please note Buy Buy Bicycles does not take any responsibility for accidents occurring when cycling on a bicycle you have purchased from us. It is the buyers responsibility to check the bike has been assembled securely and tested before taking the bike out in public.
MONEY BACK GUARANTEE
The 14 day money back guarantee means you can return the bike, unused, in it's original condition, with all accessories and boxed. If on returning the item, it appears as though the item has been used, a full refund will not be granted as the item will then be deemed as second-hand. Please note we will not accept excuses for not checking the bike within 14 days. Any problems reported after 14 days are then covered by your warranty.
WARRANTY MEANS REPAIR OF THE BIKE AND LABOUR TO PAY FOR THE REPAIR. This does not mean a replacement unless the bike is irreparable. Refunds are not given under your warranty - if the bike is irreparable, a replacement bike will be sent.
WHAT IF I NEED TO RETURN ANY ITEMS?
In the unlikely event you need to return anything to us, please send an e-mail to our customer care department, customerservices@buybuybicycles.com
PLEASE NOTE WE DO NOT REPLACE FREE ITEMS - THESE ARE NOT COVERED BY YOUR WARRANTY.
You must report any problems within your warranty period, otherwise you are not eligible for a refund of any repairs or parts. Refunds are at the discretion of Buy Buy Bicycles. Full refunds are only given after the 14 day money back guarantee in extreme circumstances where bike is irrepairable. In most cases, spare parts will be sent out and any costs to replace these parts will be covered by Buy Buy Bicycles.
Please put as much detail as possible in the e-mail as it is possible to resolve most problems to your full satisfaction without returning the goods. If it is necessary to return an item, as agreed only by Buy Buy Bicycles, we will e-mail you a returns number. We ask that you include a copy of this e-mail with the returned goods.
Please do not return any item without first contacting our customer care department for a returns number as no goods will be accepted without this.
If any goods are returned owing to an error on our part, we will gladly refund your return postage charges. For example, we have sent the wrong model or colour.
If any goods are returned unwanted or incorrectly ordered by you, we will either exchange or refund you, provided that all goods are returned in a perfect, saleable condition within 14 days. However, you must bear the cost of return carriage and regretfully we cannot refund this amount.
If any goods are returned which you feel are faulty and un-repairable, and covered by the manufacturer's warranty, these must be returned to us for inspection, together with your purchase receipt. If it is found to be a genuine fault of manufacture (not accidental damage, misuse, abuse, neglect, normal wear and tear, something that can be adjusted, or a part that can be changed), we will usually either repair or replace* it free of charge with the same product or a product of equal or higher value to your satisfaction. In some cases we may offer a full refund. Your standard postage costs will usually be reimbursed, but we will not reimburse any additional postage costs you paid for services such as priority delivery or delivery outside of mainland UK.
If any parts on the items are faulty, or develop a fault during your warranty period, we will send out replacement parts free of charge, so long as they are covered by the manufacturer's warranty. Any labour/fitting charges will be negotiated.
If any items are returned claiming to be faulty which we regard as not being covered by the manufacturer's warranty, we will contact you to inform you of this. In this event, you will be liable for all postage costs.
It is the buyers responsibility to find a local bike shop for replairs. We do not cover any expenses regarding getting to and from your local shop. We do not do repairs in-house.
Buy Buy Bicycles will NOT accept a 3rd party option of quality and performance as a basis for a full refund.
It is important that all original packaging is kept until you are satisfied with the goods and are sure that they will not need to be returned. Couriers will not accept any goods if they are not in their original packaging.
In the event that you have not kept the packaging, we can provide a replacement box at the cost of the buyer. This will be deducted from the refund amount, including any costs of shipping out the new box. It is the buyers responsibility to re-pack the bike safely. Any further damage to the bike, due to poor packaging on returning it, will be deducted from the refund. It is the buyer's responsibility to take any issues up with the carrier if they feel it is their fault.
Returns are only accepted using our Parcelforce Business Account, as we have special discounted rates. We will not cover any other 3rd party courier costs, so please contact us to arrange returns.
It is the buyers responsibility to inspect the bikes within the 14 day money back guarantee period to ensure a refund can be given, if required. After the 14 day money back guarantee period, Buy Buy Bicycles will only offer repairs (parts and labour) under the warranty.
In some cases, gears or brakes may need adjusting slightly - this is normal. This is not deemed a fault and refunds will not be given for this. If a refund is requested within the 14 day money back guarantee period, buyers will be responsible for the return postage costs unless there is a fault. False claims of faults or damage in order to get a refund will result in consideration of legal action.
A small amount of assembly is required, as with all flat packed bikes. Assembly / adjustment instructions are available on request and it is the buyers responsibility.
CLEARANCE BIKES ARE NON-REFUNDABLE. Our description next to the items is as accurate as we can make it and are written in good faith. If any further damage is incurred during delivery, it is the responsibility of the customer to take this up with the carrier. We cannot accept returned clearance bikes. Warranty for parts and labour only will still apply for problems other than the reason the bike is marked as a clearance item for, e.g. if a bike is sold on the basis that the gears need adjusting, parts and labour will not cover gears. Warranty for clearance items is up to 50% of the value paid for the bike to include parts and labour.
For any bikes won via an ebay auction for 40% or more less than the standard website price, no warranty will be provided. Any parts or labour will be the responsibility of the buyer. This covers both normal and clearance bikes. No exceptions!
* replacement goods will only be sent where the fault is deemed to have occurred within your warranty period.
In rare circumstances, if we do agree a clearance bike can be returned, the customer will be responsible for both delivery and collection costs.
WHAT SAFTEY GUARANTEES DO YOU PROVIDE?
Our manufacturers have a CE safety certificate adhering to BS guidelines for bicycle safety. A copy of this is available if a request is made in writing to Safety Department, 176 New Kings Rd, London, SW6 4NE. The safety of our customers is of upmost importance. It is the responsibility of the customer to ensure the bikes are assembled correctly and safe to ride. Any problems with bicycles will be corrected as laid out in the Terms and Conditions above.
IMPORTANT NOTES
All postage costs relating to the returning of goods will be the responsibility of the buyer (except when the goods are either faulty or incorrect). We only offer a collection service for warranty claims within 28 days of the delivery date. Goods will only be collected if they are enclosed in their original box.
If a part is missing, damaged or broken, there is usually no need to send the whole product back. Contact us and we will send any item(s) to you free of charge the next working day (whenever possible).
Refunds are only given if bikes are deemed irrepairable and form a problem within the warranty period - in no other circumstances are refunds given, unless with the 14 day money back guarantee period. Any third party companies affiliated / working with Buy Buy Bicycles accept these terms and conditions.
HOW ACCURATE IS YOUR WEBSITE?
We have done everything to ensure that the descriptions of the items on the website are as accurate as possible, but we all make mistakes sometimes and so cannot be held responsible for any real or perceived discrepancies of products from their descriptions.
DISCLAIMER
BUYBUYBICYCLES disclaims damages of any kind, compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties implied or otherwise relating to use of this site. Price and availability information is subject to change without notice. Any rights not expressly granted herein are reserved.
Your statutory rights are not affected by the foregoing.
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