When you have finished shopping, click the "CHECKOUT" button.

This will then take you to a secure Paypal page for providing your credit/debit card & delivery address details.

We accept Visa, Mastercard, Maestro, Switch, Delta and Solo cards.

All payments must be made on-line via our secure checkout system.

Please note that we cannot accept telephone, fax or e-mail orders. However, we do accept cheques, made payable to Buy Buy Bicycles, 4, 9 Vernon Rise, London WC1X 9EX. Please note that delivery will be arranged after payment has cleared.

WHAT HAPPENS ONCE I HAVE PLACED AN ORDER & HOW LONG DOES DELIVERY TAKE?

Once your order has been paid, we send an order confimation & order number to you by Email .

Delivery is programed to arrive within 3-5 days of cleared payment, subject to availability of stock and time slots.

Buy Buy Bicycles accepts no responsibility for delays in collections or deliveries.

On dispatch of your goods to our couriers we then will send you an e-mail confirming this.

When you receive your goods, it is important that you inspect them before signing for the delivery. If you are suspicious that the goods are damaged, or the box containing the goods looks badly damaged, then you should NOT refuse delivery. In this event, sign for the goods "DAMAGED" and please contact us immediately (3 working days maximum) so that we can resolve the situation with our courier. Replacement goods will be sent out to you as soon as possible. If you sign for the goods and subsequently find that the goods are damaged it makes it harder for us to deal with your complaint.

HOW CAN I CONTACT YOU?

The best way to contact us is by e-mail at enquiries@buybuybicycles.com

HOW MUCH DOES POSTAGE & PACKAGING COST?

Delivery depends on the weight of the bike you are purchasing - please see individual bike descriptions.

CAN YOU DELIVER OUTSIDE THE UK?

For orders of bikes under 50 in quantity, we can only deliver to UK addresses unless the description next to the item says otherwise - check the postage drop down list next to the item. Please enquire about wholesale pricing overseas.

CAN YOU DELIVER ON A SATURDAY?

Yes, we can offer Saturday deliveries at an additional cost.

WILL SOMEONE NEED TO BE IN TO SIGN FOR THE GOODS?

Yes, the delivery driver will need a signature for the goods.

If you require a neighbour to accept the goods for you, please leave a note on your door advising the driver of this.

WHAT IF NO ONE IS AVAILABLE TO SIGN FOR THE GOODS?

The delivery driver will attempt to re-deliver the goods later that day, or the next working day. A card may be left to inform you of this.

WHAT HAPPENS IF THER IS STILL NO ONE IN AFTER THE SECOND DELIVERY ATTEMPT?

A card is usually left by the delivery driver to inform you that the goods have been taken back to your nearest depot for collection.

WHAT HAPPENS IF I AM EXPERIENCING PROBLEMS WITH THE COURIER

Buy Buy Bicycles books in deliveries ON BEHALF of the customer. Any subsequent communication with the courier must be by the customer. All items are traceable. If a courier does not deliver as advised to Buy Buy Bicycles and subsequently to the customer, Buy Buy Bicycles does not take any responsibility for any loss of holiday, or any other costs that may result in a failed delivery by the courier. In the event an item has not been delivered, you must notify Buy Buy Bicycles within 2 weeks that your item has not been received. Tracking details are provided on request only. In the event that an item is tracked as delivered but you have not received your item, it is the responsibility of the customer to take this up with the courier, as Buy Buy Bicycles have no proof this was not delivered if tracking says "delivered". The courier should provide signature details. Again please request tracking information.

HOW LONG IS MY WARRANTY?

Bicycles purchased have a 12 month warranty or 1000 miles (whichever comes first), unless otherwise stated.

The warranty does not cover normal wear and tear, improper assembly (such as crossed bottom bracket threads), poor maintenance or installation of parts and accessories not originally intended for, or incompatible with the bicycle as sold. Specifically the fitting or modification of rear suspension units not supplied as original equipment or fitting suspension forks with travel longer than the recommended maximum will invalidate this warranty.

Buy Buy Bicycles reserve the right not to warranty bicycles, frames or components which in their opinion have been used for riding conditions outside the limits indicated for each model. These limits can be provided on written request for clarification of these categories and the intended use for individual models.

The warranty does not apply to damage or failure due to accident, abuse, collision impact (e.g. flared headtube) or neglect.
Any bicycles damaged on assembly will be classed as accidental damage. It is at the discretion of Buy Buy Bicycles whether spare parts will be provided but are no way obligated to cover any costs to rectify the problem, nor replace the damaged item.
The warranty excludes bicycles used for competition, speed or time trials, hire, reward or rental. Buy Buy Bicycles shall not be responsible for incidental or consequential damages.

Bicycles sold on an ebay auction have a 3 month warranty unless otherwise stated.

It is the customers responsibility to look after their bike with self-maintenance (e.g. lubrication) and servicing. It is recommended bicycles are fully serviced initially and then every 500 miles. It is at the discretion of Buy Buy Bicycles whether any claims are deemed to be the result of neglect or a manufacturing fault.

If you would like your bicycle serviced, please email us prior to placing your order and we can arrange this for you at a price of £40.

HOW SECURE IS MY PAYMENT TRANSACTION?

We value your security as a priority and have done our utmost to ensure none of your personal information is at risk while you are visiting our site. Our secure checkout facility uses 128-bit SSL encryption (the strongest available).

All information that you provide in the process of making a transaction will not be disclosed to any third party whatsoever.

WILL I NEED TO ASSEMBLE MY NEW BIKE?

As with any flat-packed product, some assembly and adjustments are needed. All bicycles are 95% assembled, so only a minimal amount of time and effort by a competent person is needed to complete the final assembly. Expect to spend between 10 & 30 minutes to complete the bike.
On all models you will definitely have to screw in the handbars, pedals and seatpost - this is very straight forward. The mudguards and reflectors may need attaching also. In some cases the brakes and front wheel may need attaching - we will supply instructions on how to do this. Also see our manuals page.

On the Urbanite models, an Alan Key is provided. You may need a small spanner and a screwdriver to attach the mudguards.

Buy Buy Bicycles will not provide refunds on the basis that a customer can not assemble their bike - it is the customers responsibility to find a competent person to help. These bikes are flat packed products, hence the lower prices.

Brakes and gears may need adjusting - this is the buyers responsibility and instructions can be sent on request.

ARE THE BIKES ROAD SAFE?

Bikes are put through a series of tests by the manufacturer before they are shipped to the UK. Buy Buy Bicycles has had an independent bike shop review each model to confirm these are road safe. However, there may be some instances where there are faults, as with any batch of imported products. It is therefore imperative that all bikes are assembled correctly and tested off road first. Buy Buy bicycles accepts no responsibility for assembly and any injuries incurred whilst cycling. All models have been tested to CEN 14764:2005.

WHAT IF I HAVE A COMPLAINT?

In the unlikely event that you should feel the need to complain, we will try our best to reach a satisfactory resolution for you.

Please e-mail to customerservices@buybuybicycles.com should you feel this necessary.

MONEY BACK GUARANTEE

The 21 day money back guarantee means you can return the bike, unused, in it's original condition, with all accessories and boxed. If on returning the item, it appears as though the item has been used, a full refund will not be granted as the item will then be deemed as second-hand. Please note we will not accept excuses for not checking the bike within 21 days. Any problems reported after 21 days are then covered by your warranty. WARRANTY MEANS REPAIR OF THE BIKE AND LABOUR TO PAY FOR THE REPAIR. This does not mean a replacement unless the bike is irreparable. Refunds are not given under your warranty - if the bike is irreparable, a replacement bike will be sent.

WHAT IF I NEED TO RETURN ANY ITEMS?

In the unlikely event you need to return anything to us, please send an e-mail to our customer care department, customerservices@buybuybicycles.com

PLEASE NOTE WE DO NOT REPLACE FREE ITEMS - THESE ARE NOT COVERED BY YOUR WARRANTY.

Sorry we do not accept returns outside of the mainland UK. If your bike is irreparable e.g. your frame has broken, we will replace it for you. Otherwise you must get your bike fixed by your local bike shop and provide the original receipt in order for us to refund you.

You must report any problems within your warranty period, otherwise you are not eligible for a refund of any repairs or parts. Refunds are at the discretion of Buy Buy Bicycles. Full refunds are only given after the 14 day money back guarantee in extreme circumstances where bike is irrepairable and we are out of stock. In most cases, spare parts will be sent out and any costs to replace these parts will be covered by Buy Buy Bicycles, or a replacement will be sent.

Please put as much detail as possible in the e-mail as it is possible to resolve most problems to your full satisfaction without returning the goods. If it is necessary to return an item, as agreed only by Buy Buy Bicycles, we will e-mail you a returns number. We ask that you include a copy of this e-mail with the returned goods. Please do not return any item without first contacting our customer care department for a returns number as no goods will be accepted without this.

If any goods are returned owing to an error on our part, we will gladly refund your return postage charges. For example, we have sent the wrong model or colour.

If you choose to have a refund rather than replacement or repairs, we can not refund courier costs.

If any goods are returned unwanted or incorrectly ordered by you, we will either exchange or refund you, provided that all goods are returned in a perfect, saleable condition within 14 days. However, you must bear the cost of return carriage and internal costs and regretfully we cannot refund this amount or your original delivery costs. This return cost will be the same as you paid on your outgoing delivery.

If any goods are returned which you feel are faulty and un-repairable, and covered by the manufacturer's warranty, these must be returned to us for inspection, together with your purchase receipt. If it is found to be a genuine fault of manufacture (not accidental damage, misuse, abuse, neglect, normal wear and tear, something that can be adjusted, or a part that can be changed), we will usually either repair or replace* it free of charge with the same product or a product of equal or higher value to your satisfaction. Your standard postage costs will usually be reimbursed, but we will not reimburse any additional postage costs you paid for services such as priority delivery or delivery outside of mainland UK.

If any parts on the items are faulty, or develop a fault during your warranty period, we will send out replacement parts free of charge, so long as they are covered by the manufacturer's warranty. Any labour/fitting charges will be negotiated.

If any items are returned claiming to be faulty which we regard as not being covered by the manufacturer's warranty, we will contact you to inform you of this. In this event, you will be liable for all admin, courier and internal transportation costs.

It is the buyers responsibility to find a local bike shop for replairs. We do not cover any expenses regarding getting to and from your local shop. We do not do repairs in-house.

Any bicycles which have been tampered with will not be eligible for refunds. Your warranty may also be invalidated.

Buy Buy Bicycles will NOT accept a 3rd party option of quality and performance as a basis for a full refund. Our goods are manufacturered to a price and pass CE and British standards.

Any replacement parts which we Buy Buy Bicycles can not provide, can be provided by a 3rd party bike shop. The parts used are to be of equal price and quality as the original parts used. We will not pay for any upgraded parts. Our bicycles are priced based on the parts used which pass British Standards.

It is important that all original packaging is kept until you are satisfied with the goods and are sure that they will not need to be returned. Couriers will not accept any goods if they are not in their original packaging.

In the event that you have not kept the packaging, we can provide a replacement box at the cost of the buyer. This will be deducted from the refund amount, including any costs of shipping out the new box. The cost of a replacement box is £6.99 + £8.99 delivery

It is the buyers responsibility to re-pack the bike safely. Any further damage to the bike, due to poor packaging on returning it, will be deducted from the refund. It is the buyer's responsibility to take any issues up with the carrier if they feel it is their fault.

Returns are only accepted using our courier Business Account, as we have special discounted rates. We do not cover any other costs associated with returns.

We will not cover any other 3rd party courier costs, so please contact us to arrange returns.

Courier prices are subject to change without notification. In this case you will be billed the new price.

You will be sent labels for your return. If you do not put these on the box, Buy Buy Bicycles is not responsible for any costs incurred by the courier as a result.

If you have been given a postage discount by agreement for multiple items and you then wish to return an item, you will not be refunded the full actual cost of the postage involved in returning any items.

It is the buyers responsibility to inspect the bikes within the 21 day money back guarantee period to ensure a refund can be given, if required. After the 21 day money back guarantee period, Buy Buy Bicycles will only offer repairs (parts and labour) under the warranty. If you do not report any problems e.g. damage by courier straight away, any subsequent impact damage reported will be classed as accidental damage.

In some cases, gears or brakes may need adjusting slightly - this is normal. This is not deemed a fault and full refunds will not be given for this. If a refund is requested within the 21 day money back guarantee period, buyers will be responsible for the return costs (admin, repacking, internal transportation costs and courier) unless there is a fault. False claims of faults or damage in order to get a refund will result in consideration of legal action.

Initial delivery costs are never refunded.

£10 repacking fee will be charged for bicycles. This fee may be waivered if the bicycle and packaging is returned in an exceptional condition, but this is unlikely after a courier has handled the box.

Re-packing fees apply to accessories where the packaging has been opened and it is not possible to re-sell as returned. Please enquire as to the cost which is dependent on the item. This will vary between £5-£10 depending on the item packaging.

A small amount of assembly is required, as with all flat packed bikes. Assembly / adjustment instructions are available on request and it is the buyers responsibility.

WARRANTY AND SERVICING
We do not cover servicing costs. All bicycles have been assembled, lubricated and adjusted at the manufacturing end. They have not been fully serviced and it may have been some time before the bicycle arrives at your doorstep since the bicycle was lubricated. Under your warranty conditions it is essential you have your bicycle serviced before use to ensure safe assembly and set up. If you use your bicycle before it has been serviced (and therefore hasn't been tested for any potential problems) and damage occurs as a result of neglect, your warranty will be void. An example of this could be the gears haven't been set up properly and the chain comes off in to the wheel and damages the spokes. We can get your bicycle serviced for you before dispatch for an extra £40.
Proof of servicing will be required.

Buy Buy Bicycles reserves the right to personally inspect any items and conduct an interview at the customers premises in order to validate whether the claim is covered by the warranty.

CLEARANCE BIKES. Our description next to the items is as accurate as we can make it and are written in good faith. If any further damage is incurred during delivery, it is the responsibility of the customer to take this up with the carrier. Warranty for parts and labour only will still apply for problems other than the reason the bike is marked as a clearance item for, e.g. if a bike is sold on the basis that the gears need adjusting, parts and labour will not cover gears. Warranty for clearance items is up to 50% of the value paid for the bike to include parts and labour.

For any bikes won via an ebay auction for 50% or more less than the standard website price, no warranty will be provided. Any parts or labour will be the responsibility of the buyer. No replacements will be sent in this situation. This covers both normal and clearance bikes. No exceptions!

* replacement goods will only be sent where the fault is deemed to have occurred within your warranty period.

WHAT SAFTEY GUARANTEES DO YOU PROVIDE? The safety of our customers is of upmost importance. It is the responsibility of the customer to ensure the bikes are assembled correctly and safe to ride. Any problems with bicycles will be corrected as laid out in the Terms and Conditions above. All our bikes are manufactured to British Standards and CEN 14764:2005.

IMPORTANT NOTES

All postage costs relating to the returning of goods will be the responsibility of the buyer (except when the goods are either faulty or incorrect and returned within the 21 day period). If a part is missing, damaged or broken, there is usually no need to send the whole product back. Contact us and we will send any item(s) to you free of charge the next working day (whenever possible).

Buy Buy Bicycles reserve the right to adjust these Terms and Conditions at any time.

Refunds are only given if bikes are deemed irreparable / irreplaceable and form a problem within the warranty period - in no other circumstances are refunds given, unless with the 21 day money back guarantee period. Any third party companies affiliated / working with Buy Buy Bicycles accept these terms and conditions.

HOW ACCURATE IS YOUR WEBSITE?

We have done everything to ensure that the descriptions of the items on the website are as accurate as possible, but we all make mistakes sometimes and so cannot be held responsible for any real or perceived discrepancies of products from their descriptions.

Sometimes if we are out of stock we may source directly from our supplier and the bike branding (aesthetic only) may be different, e.g. a different logo. If this is a problem you must let us know. We will let you know if we are sourcing directly from our supplier.

OFFERS

Only x1 offer can be applied to a purchase at any given time. For example, if we are offering a 10% discount for pre-ordering, you can not get another 10% off because you are a Caravan Club Member - you still get 10% off!

DISCLAIMER

BUYBUYBICYCLES disclaims damages of any kind, compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties implied or otherwise relating to use of this site. Price and availability information is subject to change without notice. Any rights not expressly granted herein are reserved.

Your statutory rights are not affected by the foregoing.

BUY BUY BICYCLES is an online company. It is the customers responsibility to pay via the website facility or cheque in agreement with these terms and conditions. Should a customer request for one of Buy Buy Bicycles staff to take payment over the telephone, it is taken that the customer agrees to our terms of sales. It is not Buy Buy Bicycles responsibility to read these out. We do not accept as an excuse to breach this contract that a customer claims to not have seen them as they have ordered over the phone. Printed terms and conditions are available on request. Every company has a contract of sale and any sales are bound to this contract in a court of law.