Home > Contact NOTICE: Please note that as we are an online business, our preferred method of contact is via email. You will get the quickest response via email usually within 2-3 hours except in busy periods. For general enquiries, please send an email to customerservices@buybuybicycles.com. Alternatively, leave a message on our answering service, for a response within 24-48 hours. Email: sales@buybuybicycles.com Messaging service: 01954 253 764 Message answering hours: Mon-Fri 9am - 1pm, 2pm - 5pm (messages left during any weekend period will be picked up and answered the following Monday) Skype live chat: Username: BuyBuyBicycles For a faster response, please email us. Fax only: (do not call this number) 01992 306485 Cheques and general correpondence (NO collections from this address): 3 Farriers, London Rd, Sawbridgeworth, CM21 9EW. PLEASE NOTE: we are an online company, so please do not turn up without prior arrangement to any of the addresses on this website. We distribute our bicycles using logistics companies outside of London, so any collections have to be pre-arranged. Please always check. Collections available from Tottenham (stock depending please check) or Basingstoke. Demonstrations available in Tottenham depending on models - please ask us for further info.